Foxelli Group
We need a Customer Support Manager on our team
We are looking for a motivated and experienced Customer Support Manager to lead our customer support team responsible for the Foxelli Outdoor Gear brand. You will be up-to-date on products and trends, and train staff accordingly. The ideal candidate will have proven experience working in a customer support position, show excellent leadership and interpersonal skills, be tech-savvy, have great communication skills, and be a role model and mentor to staff.
Note: Please apply only if you are from Lithuania, Latvia, Estonia, Poland, Ukraine or Belarus
So, let us ask you if this rings true. We're looking for individuals who possess:
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Managing the customer support department’s day-to-day functions.
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Responding to escalated customer support issues.
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Implementing customer support processes to enhance customer satisfaction.
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Formulating and revising customer support policies and promote their implementation.
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Informing the team of all new information related to products, procedures, and trends.
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Assessing support statistics and preparing detailed reports on the findings.
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Interviewing and hiring new employees.
Requirements:
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Excellent English (spoken and written).
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Prior experience in a managerial or supervisory role will be advantageous.
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Top-notch oral, written, and interpersonal abilities.
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Capacity to accept and utilize constructive criticism.
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Alignment with our company's values.
We offer:
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800 eur salary after taxes (increases with experience)
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Mobility – work from anywhere you want as long as you work 40 hours per week
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Inclusiveness & friendly environment
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Growth opportunities